Idalica ERP applications are hosted on dedicated virtual servers leased from Amazon and located in world-class Amazon data centers.This infrastructure gives us a 99.95% annual uptime commitment. All servers are securely managed by Idalica trained resources. We employ the Ubuntu Linux operating system for high-stability and low overhead. Idalica adds services to the ERP hosting process that you will not find from a ‘server space’ vendor. There are three basic reasons for trusting Idalica with the hosting of your critical enterprise application and core business data:

1. Personalized Support - Our technicians are experienced in managing the key components of your ERP system from the known behavior of the java application, to the underlying database, to the Linux operating system. Other hosting services stop at making sure that your hardware is running. If you call and say ‘I can’t open my application’, their only means of support is to reboot the machine, a step that can have negative consequences to your data if not done properly. Idalica support can assess the situation to determine if it is a local program issue, a server, database, or internet connectivity problem. We’ll get you up and running again more quickly and safely due to our knowledge and experience.

    

2. Preventive Monitoring - Protecting your system availability and data security are critical success factors when your whole business is dependent on enterprise software. Idalica manages this proactively by monitoring the health of your equipment and application so that we can ascertain and prevent problems before they affect your work. We have an established and well-defined monitoring protocol using the industry standard Nagios monitoring software. This allows for:

   • Immediate notifications to our technicians via email, pager and cellphone
   • Notification escalation capabilities
   • Detailed status information through web interface
   • Automatic restart of failed applications, services and hosts
   • SLA availability reports
   • Alert and notification history reports

   With every hosted ERP application, we put in place the following 24/7 automatic monitoring:

   Adempiere Application Server Uptime	DNS stability
   Disk Space	Website Responsiveness
   Server Load	Database Availability
   User Connections	Backups Completion

    

3. Managed Data Durability and Back-Ups - Idalica leverages the Amazon EBS data storage for highly available, highly reliable storage volumes. EBS volumes are off-instance storage that persists independently from the life of an instance, meaning that even if your server crashes your data is safe. Each storage volume is automatically replicated preventing data loss due to failure of any single hardware component. Finally, snapshots are moved to storage in a different regional location to protect your applications from failure of a single location. Idalica is not just a server space vendor. We understand the critical nature of your ERP system and provide hosting services tailored to address that need.