In a recent survey of more than 4,000 people who schedule appointments with service providers, 86 percent said they would be more loyal to a personal business if it offered online scheduling.

This number is staggering. When we stop and consider that figure, one thing is clear. We are living in a technical age. Gone are the days of the large appointment book and receptionist needed at a front desk to schedule appointments. In this digital Internet age, people eat fast, think fast, and work fast. As if e-mail wasn’t quick enough, now we need smart phones that allow us to get our e-mail in real time so that we can respond in nanoseconds. The fact of the matter is, the Internet has changed our world, and revolutionized our thinking and businesses. This certainly applies to service providers such as spas, salons, chiropractor offices, massage therapists, dental and medical practices, music teachers, realtors, and personal trainers, just to name a few. Did you know that there are approximately 15 million personal businesses that provide services such as these in the US alone? Where does yours fall into the mix? Have you thought of the possibility that you have missed a customer opportunity because you or your receptionists were away from the phone and your competitor has an online appointment scheduler on his web site?

Every business has open time slots in their schedule, but how will your customers know about them? How can you ensure that open time slots won’t go to waste? Let’s be honest. Put yourself in your client’s shoes for a moment. Which would you choose: calling into a spa or dental office to determine all of their open appointments, and then try to find one that will coincide with your schedule? Or would you prefer to open a real-time calendar on the spa or dental office’s website, see all of the open appointments, and book the one that best suits your needs? We all know the answer. We would prefer to book the appointment online at our convenience. No need to talk to anyone. Your appointment is booked in minutes. Your payment is processed; you’re on your way. You come and go as you please, when you please, on your terms. Is your business providing this valuable service to people? If not, Idalica is proud to offer our unique and personalized, fully hosted and secure Smart Scheduler. With the Idalica online scheduler, it’s easy for your business to accept online appointments from new and existing customers. It can be done 24/7/365, it doesn’t take holidays off. It will be branded to your business, with your colors and logo. Manage multiple office locations; receive instant notification of all appointments. Accept online payments. Import appointments to outlook, or your palm/blackberry. Provide gift certificates, online surveys. View your appointment calendar anywhere; relieve the pressure of the support staff which in turn frees them up for other vital roles. Going on vacation for 2 weeks? No problem! No need to contact your clients, they can see it on your online calendar. You dictate the open appointment times, your clients fill them. Remember, it’s possible that your competitor right down the road is facilitating an easy online scheduling system to their clients. And you’re not. You’re losing ground on the Internet superhighway. Considering that 86% of 4,000 people surveyed would be loyal to a business offering online scheduling, perhaps it’s time you step on the gas. Contact us now for a free Idalica Smart Scheduler demo or Webinar.

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